Terms & Conditions

iklo is operated by iklo Platforms Private Limited, a company incorporated under the laws of India ("iklo", "we", "us", "our").

iklo operates as a technology-enabled childcare facilitation platform that allows parents and legal guardians ("Parents", "you") to discover, book, and access short-duration, supervised childcare services delivered at physical iklo centers located within partner venues such as malls, movie theatres, hospitals, event venues, and daycare centres.

iklo does not operate as a traditional daycare, pre-school, or medical facility. All childcare services are delivered by independent, verified partner providers and their staff, and iklo's role is limited to platform facilitation, coordination, and operational enablement.

1. iklo provides time-bound, location-specific childcare services strictly for the duration and venue selected at the time of booking.
2. Services are short-term and session-based, not residential, educational, or medical in nature.
3. Parents/guardians are required to remain within the venue premises or in close proximity for the entire duration of the booking. This requirement does not apply to daycare bookings.
4. iklo nests operate in semi-open environments within public or private partner premises.
5. iklo does not guarantee uninterrupted service in case of operational, venue-related, or force majeure disruptions.

1. Children aged 2 years to 12 years are eligible for admission, subject to health suitability, behavioural safety, and capacity and staff availability.
2. Parents must fully disclose: medical conditions, allergies, special needs, and emergency contact details.
3. iklo and/or its partners reserve the right to deny or discontinue admission if a child's participation may pose a safety risk to themselves, other children, or staff.

1. Digital consent is obtained at the time of booking.
2. Parents confirm that they are the legal parent or authorised guardian of the child.
3. Parents authorise iklo and its partners to provide basic supervision and administer basic first aid if required.
4. Feeding, medication administration, diaper changes, or special care are provided only upon explicit parental request and instructions.
5. Parents are solely responsible for the accuracy and completeness of all information submitted.
6. Food Policy: Feeding children within the premises is generally prohibited. Parents are requested to bring their child either already fed or provide their own food if required.
7. Water Requirement: Carrying a water bottle for the child is mandatory. Parents are requested to bring the child's water bottle or purchase a sealed bottle inside the mall.
8. Diapers for Infants: Parents of infants are requested to provide spare diapers when handing over the child.
9. Emergency Contact: iklo reserves the right to contact the parent or guardian in case of emergencies.
10. Parents are required to comply with iklo's terms and conditions to ensure smooth operations.

1. Child check-in and check-out are secured via OTP-based verification.
2. Pick-up by a person other than the booking parent is permitted only with valid OTP authorisation.
3. A 5-minute grace period applies after the booking end time.
4. Overstay beyond the grace period is chargeable on an hourly basis.
5. Failure to pick up a child may be treated as a violation and escalated as per safety protocols.

1. All caregivers are partner employees verified through Score10, iklo's authorised verification partner.
2. The standard staff-to-child ratio is 1:6, unless venue regulations require otherwise.
3. Caregivers receive training in child safety protocols, behaviour management, and basic first aid.
4. CCTV surveillance is maintained at all venues. Recorded footage may be securely stored for operational, safety, and compliance purposes.
5. Parents or legal guardians may request access to relevant recordings in the event of an incident or concern, subject to applicable privacy and data protection requirements.
6. While iklo prioritises safety, services operate in high-footfall public environments, and absolute risk elimination cannot be guaranteed.

1. All bookings must be prepaid online through the iklo platform.
2. Once payment is successful, the booking is confirmed and non-refundable.
3. Cancellations are permitted only before payment completion.
4. No refunds are issued for no-shows, partial usage, early pick-up, or parent-initiated cancellations after payment.

For full details, refer to the Cancellation & Refund Policy.

1. Parents must not misuse the platform or provide false information.
2. iklo reserves the right to suspend or terminate access in case of policy violations, safety risks, or fraudulent activity.

1. iklo acts solely as a technology facilitator and is not liable for venue infrastructure failures, crowd-related incidents outside the iklo nests, acts or omissions of partner venue staff beyond iklo's operational scope, or force majeure events.
2. Parents agree to indemnify iklo against claims arising from undisclosed medical conditions, breach of these Terms, or misrepresentation of guardianship or consent.

These Terms are governed by the laws of India, and courts within India shall have exclusive jurisdiction.

iklo may revise these Terms periodically. Continued use of the platform constitutes acceptance of the updated Terms.